Return policy
8. WITHDRAWAL FROM THE CONTRACT
8.1 The Consumer has the right to withdraw from the contract at any time from the placing of the order (unless otherwise stated in these GTC) until the expiry of the 14-day period, which begins upon receipt of the goods. For the purposes of this clause, the goods shall be deemed to have been accepted by the consumer: (i) if the consumer or a third party appointed by the consumer accepts all parts of the goods ordered; or (ii) if the goods ordered by the consumer in a single order are delivered separately, at the time of acceptance of the goods which have been delivered last; or (iii) if the goods are delivered in several parts or pieces, at the time of acceptance of the last part or piece of such goods.
8.2 The consumer may exercise the right to withdraw from the contract with the Seller by letter to the following address: Hlavná 1081, 925 03 Horné Saliby, or electronically to the email address info@wantedshop.sk, whereby the consumer may use the withdrawal form.
The withdrawal period shall be deemed to have been complied with if the notice of withdrawal is sent to the Seller no later than on the last day of the period under Article 8.1.
8.3 No later than 14 days from the date of withdrawal from the contract, the consumer is obliged to send the goods back to the seller at the following address : Hlavná 1081, 925 03 Horné Saliby, or hand them over to the seller or a person authorized by the seller to take over the goods. The time limit according to the previous sentence is met if, no later than on the 14th day, the goods have been handed over for transport. The cost of returning the goods to the seller shall be borne in full by the consumer.
8.4 The consumer shall be liable for any diminution in the value of the goods resulting from handling of the goods which goes beyond the handling necessary to ascertain the characteristics and functionality of the goods. Handling of the goods beyond the scope of the preceding sentence shall be deemed to include (but not be limited to) the return of goods which (i) are not in their original packaging, (ii) are without a protective case (if one was included in the delivery), (iii) are without the accessories which were included in the delivery, (iv) have had labels or tags removed, (v) have had protective features removed (e.g. stickers on the glasses lenses), (vi) are without instructions for use or other information enclosed with the goods. The Seller recommends that the Consumer insures the parcel with which the goods will be delivered back to the Seller.
8.5 Payments received by the Seller from the Consumer under or in connection with the Contract shall be refunded to the Consumer within 14 days of the date of withdrawal from the Contract, but not before the Consumer has delivered the Goods to the Seller or has proved that the Goods have been returned to the Seller, provided that: (a) the consumer has paid the price of the goods in cleared funds, the purchase price will be refunded to the account from which the purchase price was paid, unless the consumer asks the seller in writing to refund the purchase price to another account; or (b) the consumer has paid the price of the goods by cash on delivery, the purchase price will be refunded to the account specified by the consumer in the withdrawal notice or by you informing the seller in writing at a later date.
8.6 Payments to be refunded by the Seller to Consumers under clause 8.5 shall be reduced by (a) the additional cost of delivery of the Goods where the Consumer expressly chooses a method of delivery other than the cheapest normal method of delivery offered by the Seller (the additional cost being the difference between the cost of delivery chosen by the Consumer and the cost of the cheapest normal method of delivery offered by the Seller); (b) an amount equivalent to the reduction in the value of the Goods as set out in clause 8.4.
9. WARRANTY AND CLAIMS
9.1 For all goods purchased on the Website, the Seller provides the Consumer with a 24-month warranty, which commences on the date on which the Consumer takes delivery of the goods
9.2 The warranty period shall be extended by the period during which the consumer has been unable to use the goods due to their warranty repair.
9.3 The warranty does not apply to defects that have arisen in the goods:
(a) mechanical damage to the goods by the consumer;
(b) the use of the goods in conditions which do not correspond to the natural environment in terms of humidity, chemical and mechanical influences;
(c) other than normal handling or neglect of the goods;
(d) damage to the goods by overloading or use contrary to the manufacturer's conditions of use, general principles or technical standards;
(e) damage to the goods by unavoidable and/or unforeseeable events;
(f) damage to the goods by accidental spoilage and accidental deterioration;
(g) unprofessional intervention, damage during transport, water damage, fire or other acts of God;
(h) the modification of the goods by an entity other than the Seller or a person authorised by the Seller. For the avoidance of doubt, the warranty does not cover normal wear and tear to the goods (or parts thereof) caused by use.
9.4 The consumer can make a claim for goods at https://www.wantedshop.sk
9.5 When claiming goods, the consumer must deliver to the seller: (a) the goods themselves, together with all accessories that were delivered to the consumer with the goods; (b) the invoice for the goods; and (c) the claim letter, which must include: (i) the consumer's name, surname, address, telephone number and email; (ii) the order number and the date on which the goods were delivered to the consumer; (iii) the identification of the goods complained of (for example, by serial number); (iv) a description of the defect in the goods complained of; and (v) the preferred method of handling the complaint pursuant to clause 9.9.
9.6 If the consumer orders multiple goods which are delivered as a single unit, defect claims in respect of one of those goods shall not cause the consumer to have defect claims in respect of the other goods without defects.
9.7 A complaint will only be settled in relation to the defects identified by the consumer in the complaint letter.
9.8 The Seller shall settle the claim immediately, in complex cases no later than 3 working days from the date of the claim pursuant to Article 8.6 and in justified cases, in particular if a complex technical evaluation of the condition of the goods is required, no later than 30 days from the date of the claim. After the expiry of the time limit for processing the complaint, the consumer is entitled to withdraw from the contract.
9.9 Based on the consumer's decision which of the following rights he/she exercises, the seller shall determine the manner of handling the consumer's claim: (a) if it is a remediable defect: (i) the seller shall remedy the defect promptly, in a timely and proper manner; or (ii) the defective goods or part of the goods, if the defect relates only to such part, shall be replaced by the seller at the consumer's request, unless doing so would be at a cost to the seller that is disproportionate to the price of the goods or the seriousness of the defect; or (iii) the defective goods or part of the goods, if the defect relates only to such part, shall be replaced by the seller at his discretion if this does not cause the consumer serious inconvenience; (b) if the defect is an irremediable defect which prevents the goods from being properly used as a thing without defect or a remediable defect which prevents the consumer from properly using the goods because the defect is recurrent or the goods have a greater number of defects: (i) the seller replaces the goods; or (ii) the consumer has the right to withdraw from the contract. (c) if the goods are irremediably defective, the consumer is entitled to a reasonable discount on the purchase price of the goods. For the avoidance of any doubt, in the case of replacement goods, the warranty period for the new goods shall commence from the date of receipt of such new goods.
9.10 If a consumer makes a claim for goods: (a) within the first 12 months of purchase, the Seller may reject the consumer's claim only on the basis of a professional assessment; regardless of the outcome of the professional assessment, the Seller shall not require the consumer to pay the costs of the professional assessment or any other costs associated with the professional assessment. The seller shall provide the consumer with a copy of the professional assessment justifying the rejection of the complaint no later than 14 days after the date of the complaint; (b) after 12 months from the date of purchase and the seller has rejected such a complaint, the seller shall indicate in the complaint handling document to whom the consumer may send the product for a professional assessment. If the consumer sends the product to a designated person for expert assessment, the cost of the expert assessment, as well as any other costs reasonably incurred in connection therewith, shall be borne by the consumer irrespective of the outcome of the expert assessment. If the consumer proves that the professional assessment establishes that the seller is liable for the defect, the consumer may reassert the claim; the warranty period shall not expire while the professional assessment is being carried out. The seller shall reimburse the consumer within 14 days from the date of the reasserted claim for all costs incurred for the professional assessment as well as all related costs reasonably incurred.
9.11 The Seller has hereby duly informed the Consumer of his rights under §622 (Article 9.9(a) above) and §623 (Article 9.9(b), 9.9(c) above) of Act No. 40/1964 Coll., the Civil Code. By concluding the contract, the consumer confirms that he/she has had the opportunity to read the terms and conditions of the complaint.
9.12 The Seller shall inform the Consumer of the complaint by e-mail, telephone and/or in writing in the form of a letter and shall issue a written proof of the complaint to the Consumer no later than 30 days from the date of the complaint.